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Voice assistants will augment, not replace, the human workforce

You’ve seen them spread throughout the consumer world in the form of Amazon Echo, Google Home, and others. Now, voice-activated digital assistants are coming to your office. The announcement of Alexa for Business late last year and the voice assistant takeover we saw at CES last month show us that to power today’s evolving business …

Evolutionary algorithms are the living, breathing AI of the future

AI is no longer some abstract dream for the future. It is here, now and bringing change across industries. According to the Forrester AI Readiness Study, 40 percent of the 717 businesses surveyed said they were planning to use intelligent recommendation solutions and 43 percent were planning to use AI-enhanced advanced analytics. With breakthroughs coming …

More businesses are closing the gap between AI ambitions and implementation

In 2017, MITSloan Management Review (MIT SMR) conducted a global survey of more than 3,000 executives, managers, and analysts on the current state of AI and the potential that exists. The results reveal that there’s still a significant “gap between ambition and execution.” Three out of four executives believe that AI will allow their companies …

Aeromexico sees 10 times the customer engagement via chat (VB Live)

AI is changing the customer service and engagement game, offering up unprecedented ways to connect with customers where and when they need you. Learn how major companies are leveraging AI to serve up hyper-personalized, emotionally resonant experiences when you join this VB Live event! Register here for free. Chat and text messaging is increasingly the …